Managed IT Services is where a provider (us) manages and assumes responsibility for delivering a defined set of services to a client (you) as those services are needed, usually as a near-fixed monthly subscription.
This benefits the client by having a predictable IT support cost, and drives the provider to maintain and deliver the best possible maintenance and servicing to minimise the number of issues each month.
A monthly subscription allows us to ensure your systems (servers, workstations, printers, mobile devices) are running as good as possible and if you have an issue we provide a 24/7 helpdesk to fix it.
All Covered IT from Document Solutions does managed services differently from most computer service companies.
The 3 statements below help explain why we offer exceptional value in our managed services offering.
With 24/7 support, we don’t respond quickly to your support calls, we Answer them as you call!
Standard provider: We work hard to respond to your calls quickly.
Our 24/7 technical team not only identify problems, they actually Resolve the issues before they affect your primary systems, (often while you and I are sleeping).
Standard Provider: We monitor your Server, so we know of problems before you do.
Any business can advertise ‘good service’. For 16 years we’ve serviced the Gold Coast business community and we stand by our bullet-proof service reputation.
Standard provider: We will give you really good service.
Some of the items included in the All Covered Managed Services are:
- Audit & Inventory
- Patch Management
- LogMeIn Remote Control
- Centralized Administration
- PSA Integration
- Power Management
- Virtual Helpdesk
- 24×7 NOC Support
- Back Office Services
- 24 x 7 Proactive Monitoring
- End User Support (Service Desk)
- Server Management
- Desktop maintenance
- Backup and disaster recovery (BDR)
- Mobile Device Management
- Print Management
- Network Management
- Hosting / IaaS
- SaaS administration (Email, office productivity, accounting, etc.)