Google 2-factor Authentication Change

Google has enforced 2-factor authentication for Gmail meaning scan to email via Gmail is no longer compatible with any print device. If you are experiencing issues, please submit our form below so we can resolve your issue.

My copier won't scan to email - what happened?

Starting from 30th May, Google has enforced 2-factor authentication on its SMTP server. Previously this setting was optional, now it cannot be opted out of. This means scan to email via Gmail will no longer be compatible.

If your copier uses Gmail, you may require assistance changing this. We can help – complete the form below to get in touch directly with our helpdesk to resolve the issue.

Gmail icon

  • Your Details

  • Issue Details

  • You can find your Machine ID on the sticker on the front of your machine. If you cannot find your Machine ID, please fill in the model above.
  • This field is for validation purposes and should be left unchanged.

The change enforced by Google is not unique to Document Solutions or to our brands Konica Minolta, Brother, and Epson. The issue is affecting all print providers and brands of devices. We appreciate your patience as we resolve the issue for our affected clients.