Document Solutions Australia (DSA) was formed in July 2001 when Colin Wheeler and Alan Thompson acquired the Konica Minolta Gold Coast branch. What started as a photocopier supplier has since evolved into a full-service business solution and technology provider.
Since its beginnings, the DSA team have built strong business foundations and corporate relationships that reach into business communities throughout the local Gold Coast region. Our attention to detail, focus on service delivery, and the desire to be well respected across the local business landscape have driven a company culture of excellence from the top down.
2023 has seen the next evolution of DSA, with the appointment of our third Director Craig McHenry. Craig has been our General Manager since day one and his reputation in the industry is unparalleled. His drive for efficiency will take the service we deliver to the next level.
DSA is a company large enough to cope, but small enough to care.
Alan is joint owner of Document Solutions Australia and is the Sales Director of the company. His experience with the Konica Minolta product spans over 22 years. Starting as a technician, graduating to sales and sales management, Alan had a rounded education in the industry before purchasing the Gold Coast office with Colin from Konica Australia in 2001.
Colin is an original joint Owner and Director of Document Solutions Australia. He is now enjoying some time for himself, whilst continuing to support DocSol to assist in driving the company forward. Honesty and integrity are his bywords to maintain growth and a happy team!
Craig started with Konica Gold Coast in 1991 as a green trainee before working his way up to becoming Document Solutions Australia Service Manager for many years, and then moving to General Manager. Craig is now proudly an Owner and Director of DocSol and carries on his committed and compassionate approach with the whole team, making him well-respected across the company. Craig is also the best cyclist in the company!
Jen joined our team in January 2018 as the administrative heart of Document Solutions. Having grown up in southern Sydney, she has resided on the Gold Coast since 2001. For Jen, family is an integral part of who she is, as is her love for music, dance and craft projects. She is committed to and highly driven in her new role as Office Manager.
Barry joined our sales division in October 2017 as our Government/Education Sales Representative, having been in the print industry since early 2008. He grew up on the Gold Coast, left in 1989, and recently returned after 28 years away in Brisbane, Sydney and North Queensland. Barry has a daughter, and he is now living 300 metres from the beach with a fabulous girl.
Matt joined the Document Solutions team in March 2020 and is nearing 15 years of experience in the sales industry. He deals in the sale of both hardware and software solutions in the northern region of the Gold Coast. Outside of the office Matt loves sport – especially golf, horse racing and, of course, all footy codes!
Brendon joined our sales division in August 2016 as our IT Specialist Sales Representative. He is married with five children and enjoys helping people improve their lives through the use of new technology. Brendon’s experience in corporate, commercial, and consumer markets provides a vast background of understanding and application of technology solutions.
Karen joined the Document Solutions team back in 2010 as the Receptionist/Meter Reading Coordinator. She has now joined the Service Team where she is the Service Administrator, giving support to the Operations Manager and the Logistics Coordinator. She is also responsible for ensuring that the administrative and procedural requirements for the Service Team are met. She has two gorgeous daughters and when she’s not running a household, Karen loves to read and relax.
Nikki joined the DocSol team in July 2018. Working alongside Karen as the Service Administration Assistant, Nikki obtains your monthly meter readings, assists with service bookings and processes consumables orders. She is originally from Derby in the UK. After leaving school she completed the equivalent of a Certificate 4 in Beauty Therapy as well as a Certificate 3 in Customer Services. She came over to Australia on a working holiday visa and now 10 years on she is a permanent resident with two awesome boys and two gorgeous cats.
Adam joined our technician team in 2010 and is another Welshman in the company, only he really does sound Welsh. Adam joined Konica Minolta in Wales in 1999 straight from school and is now here on the Gold Coast with a wealth of knowledge with the Konica Minolta products.
Justin is another brother in the Konica Minolta Service Technician Team. Justin specialises in the “big boys”. His career in the copier industry spans over 20 years with his beginnings in Tasmania in the late 1980’s. He learnt his trade as a business machine mechanic and completed an associate diploma in electrical engineering; Justin then moved to the Gold Coast and started with Document Solutions in 2004. ‘Big J’ specialises in the high end colour production machines and has extensive IT experience.
Andrew started his career in 1990 whilst completing an electronic engineering apprenticeship. From there Andrew moved on and worked on a large range of products in the copier industry. He was working as a sub-contractor for a number of years before making the very wise move over to Document Solutions in 2003. Andrew is fully trained on the majority of the Konica Minolta range and is furthering his skills by focusing on becoming a high-end production machine specialist.
Robbie looks after the southern end of the coast and is a ‘white tornado’ intent on fixing your equipment as efficiently as possible. For a Welshman, he sounds very much like an Aussie and we don’t know of another Welshman that can surf! Rob has been in the industry since 1974 and has been servicing the Konica product for 20 years – it’s safe to say, this guy really knows his stuff.
Ian joined the DocSol team in June 2018 as our in-house Service Technician. His career in the copier industry expands over 37 years. Ian is married with three daughters and two sons. He is a lifelong basketball fan, played and coached lots and is proud to say his son played for the Townsville Crocodiles!
Our newest addition to the Service Team, Trina started in the print industry 11 years ago as a Digital Printer. In the past three years, she has been operating Konica Minolta machines and is currently transitioning into a service technician role. Trina has two amazing daughters and, in her downtime, enjoys keeping fit and spending time with family and friends.
Barry began his copier industry career in South Africa before making the move to Melbourne in 2014 to join Konica Minolta as a Production Technician. Now we are lucky enough to have Barry amongst our team up here on the sunny Gold Coast where he is enjoying camping, fishing, boating, and spending time with the family. He is most looking forward to being part of the DocSol team and building a relationship with our wonderful customers.
Damo joined the DocSol team in January 2019 as our Storeman. He is responsible for managing all functions of stock and equipment in our Service warehouse. Originally from Melbourne, he moved to the Gold Coast for a lifestyle change and enjoys fishing, mountain biking, movies, BBQ’s and the outdoors.
Originally hailing from Melbourne, Dan moved up the coast when he was around 12 and, as a man of many talents, has had a varied career since including retail, surveying, and even stonemasonry! He is now our Storeman working behind the scenes to get your machines to you in perfect nick. Outside the office, Dan loves video games, golf, and AFL.
Mark has been part of the Doc Sol team since 2010 and is our Senior I.T Tech. Mark provides incredible support both remotely and in person and has a wealth of knowledge to offer. He was also instrumental in implementing PaperCut (Print Management Software) into Queensland Education. Mark has gained his Diploma in IT-Networking and has worked professionally in the IT industry for over 10 years. For any technical questions, Mark is your man!
An experienced technician, Mik has worked in IT for 25 years and his favourite part is managing cloud and server environments. Outside of the office, Mik enjoys gaming – both computer and board games – and loves music, playing in the Benowa Brass Band.
Amina started her career studying Software Engineering and whilst taking a break from University to work, she took on a Certificate IV in IT Networking. Amina has always had an interest and passion for IT and physics – her favourite subjects in high school. In her spare time, Amina loves cooking, baking, and getting outdoors for some gardening, swimming, and even hiking. We hear she also makes pretty good cocktails!
Our latest addition to the All Covered IT Team, Cameron loves learning about the sides of tech that are often overlooked having previously gained a Certificate II in Information, Digital Media and Technology, and a Certificate III in Information and Technology to name a couple! He is looking forward to becoming successful and acquiring experience to further his career in the IT Industry. Outside the office, you’ll find Cameron producing his own music.
Ben wasn’t always in marketing, in another life he studied zoology and worked with animals all around the world including raising baby bears in Indonesia. After deciding on a career change he completed a graduate certificate in marketing at RMIT and worked in marketing agencies before making his way to Document Solutions. In his free time, Ben loves to stay active and explore the outdoors. You’ll often find him at the beach, hiking in the mountains, or at the gym.
George came to us as a seasoned field services engineer who has spent years in the industry and brings a wealth of experience and knowledge to the DocSol team! When he’s not busy at work, keeping your printers in tip-top shape, you’ll find George either playing the drums or enjoying the great outdoors by surfing or camping. He is also partial to a Friday night beer! Fun fact: George is actually fluent in Hungarian!
When Gemma joined the DocSol family, she had only been in the country for 6 weeks! Originally hailing from New Zealand, she’s a mother of three daughters and she values family above all else. In her spare time, Gemma enjoys crafting, travelling and baking. The team is definitely hoping to reap the benefits of that last one! One last fact that might shock you – She also loves Lowriders!
If you’ve been on the Gold Coat long, chances are you’re already familiar with Lisa. A long-time resident, she not only calls the Coast home, but has also been the voice of several large companies in the local business scene throughout her career. Outside of work the things she loves most are living by the ocean, travelling the world and (like many of us) dogs!