Frequently Asked Questions

service, etc.

Toner

How do I order toner?

The best way to order toner is via our quick and easy online form →

You will need your Machine ID. This can be found on a DocSol sticker on your machine, generally located below the touch panel.

Document Solutions Konica Minolta Gold Coast Machine ID Stickers

If you can't find your Machine ID or are unable to order online, you can reach us at service@docsol.com.au or 1300 307 385.

How do I clean a toner spill?

If you've had a toner spill, call us immediately on 1300 307 385.

DO NOT VACCUM. DO NOT USE HEAT. We have got the fancy tools, leave it to us.

Whilst non-toxic, toner contains heavy-duty ingredients that can be harmful if inhaled, plus chemicals and dyes which can be difficult to remove from your skin and surrounding surfaces.

How do I know what type of toner to order?

We use your Machine ID to identify the model of your copier. This info allows us to process the correct toner for that model.

You don't need to quote any names or codes of the toner itself.

How do I know which toner is low?

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How do I replace the toner?

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How do I dispose of toner? Is toner recyclable?

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Can I set up automated toner delivery?

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Can I use a generic brand toner?

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Does DocSol sell toner separately?

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Service

How do I request service?

The best way to request service is via our quick and easy online form →

You will need your Machine ID. This can be found on a DocSol sticker on your machine, generally located below the touch panel.

Document Solutions Konica Minolta Gold Coast Machine ID Stickers

If you can't find your Machine ID or are unable to order online, you can reach us at service@docsol.com.au or 1300 307 385.

Do I have to pay for service?

If you are on a managed service agreement, you do not have to pay for service as this is included in your [monthly cost].

Accordion Title

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Purchasing a printer, copier, or multifunction device

What is a multifunction device?

A multifunction device has the ability to print, scan, and copy. Fax is often an optional function. 

What is the difference between laser and inkjet printers?

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Would a refurbished machine suit my business?

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What happens to a printer or copier at the end of its life?

We dispose and recycle!

Using your printer, copier, or multifunction device

Can I use recycled paper in my device?

Please stop it.

Installation

Can I use recycled paper in my device?

Please stop it.

Training / how to use

Can I use recycled paper in my device?

Please stop it.

How Do I...?

Quick help instructions for service matters with your machine.

Your Machine ID will be located on a DocSol sticker on your machine. This sticker is generally located on the front of your machine below the touch panel

If you have an older machine, the sticker may instead be located on the glass where you scan and copy your documents.

This sticker will look like either of these:

Document Solutions Konica Minolta Gold Coast Machine ID Stickers

If you are having difficulty finding your Machine ID, please give our Service Team a call directly on 1300 307 385.

Submit your service request via our online form which goes straight to our Service Team. You will receive an emailed copy of your service request for your reference.

Alternatively, you can send an email to service@docsol.com.au with your Machine ID and details of the issue, or call our Service Team directly on 1300 307 385.

Order consumables including toner and staples via our online form which goes straight to our Service Team. You will receive an emailed copy of your order for your reference.

Alternatively, you can send an email to service@docsol.com.au with your Machine ID and consumables required, or call our Service Team directly on 1300 307 385.

Log your meter reads online through our portal. Full instructions are on this page for you.

If you are having difficulty logging your meter reads online, you can email your meter reads with your Machine ID to service@docsol.com.au or call our Service Team directly on 1300 307 385.

Watch DocSol Tutorials

We keep it snappy! Watch our quick tutorials to learn the everyday use of your multifunction Konica Minolta bizhub. We also provide downloadable Cheat Sheets for each tutorial – save them for later or print and place near your machine for easy access.

Bizhub Basics: Everyday Use

These tutorials are the basic starter skills to utilise the everyday functions of your copier. Learn to print, scan, associate your card, and replace the paper with your Konica Minolta bizhub. If you have PaperCut on your devices, jump to the next section for print/scan instead.

Print, Copy, and Scan with Konica Minolta bizhub
Replenish Paper in Konica Minolta bizhub

Bizhub Basics: PaperCut

These tutorials are for those who run PaperCut print management: where you have a personal log in to access the bizhub. Learn to print, scan, and associate your card with your Konica Minolta bizhub.

Card Association on Konica Minolta bizhub
Print Release on Konica Minolta bizhub
Scan To Me on Konica Minolta bizhub
Copy on Konica Minolta bizhub

Beyond Basics: Troubleshooting and set up

IMPORTANT: These tutorials involve internal access of the Konica Minolta bizhub. DO NOT attempt these tutorials unless you have permission within your organisation to do so as this could cause damage to the machine. For assistance, call our Service Team on 1300 307 385.

Printer Champion incoming! If you’re ready to level up, dive in below:

Change Toner and Waste Box in Konica Minolta bizhub
Troubleshoot Paper Misfeed in Konica Minolta bizhub
Add to Address Book on Konica Minolta bizhub

*Due to a firmware update, “Main” box is now labelled as “Favorite” box.

Did we miss anything?

If you have a how-to question about your Konica Minolta, Brother, or Epson device, let us know in the form below. We would also love to hear your feedback on our new Service Hub!